Most Important Hotel Amenities
TripAdvisor has announced the results of its first-ever 360 degree survey, which reveals U.S. lodging trends according to those who know them best: travelers and hospitality business owners and managers. Surveys of more than 1,000 U.S. travelers and more than 600 U.S. hotel representatives found that Wi-Fi Internet access and breakfast are king, while a turndown service offers very little value. Of the travelers surveyed, 54% said they have canceled a lodging reservation because they found better amenities at a different property.
| Most Important Hotel Amenities | Travelers | Hotel Owners /Managers |
| 1. Wi-Fi Internet Access | 85% | 99% |
| 2. Breakfast Included with Booking | 78% | 79% |
| 3. Guest Loyalty Points | 72% | 55% |
| 4. Restaurant | 71% | 70% |
| 5. Shuttle Service to Local Attractions/Airport | 66% | 41% |
| Least Important Hotel Amenities | Travelers | Hotel Owners /Managers |
| 1. Turndown Service | 87% | 83% |
| 2. Pets Allowed | 85% | 38% |
| 3. Spa | 79% | 75% |
| 4. Tours/Excursions/Activities | 76% | 65% |
| 5. Room Service | 72% | 49% |
