For the seventh consecutive year, home warranty companies topped the worst-graded categories list compiled by Angie’s List,
provider of consumer reviews on local contractors and service
companies. Other repeat offenders on this year’s most complained-about
list are Internet service providers, property management companies,
mobile and landline phone service providers, and wedding service
categories, such as bridal shops and wedding planners. Banks and credit
unions are new to the most complained-about list. Claims of unauthorized
fees, unsatisfactory communication from banks on their policies, and
poor customer service were the prevailing theme in the poorly graded
reports. Rankings are based on Angie’s List analysis of member reports
submitted during the first three quarters of 2011. Also new to the most
complained about list are auction services, boating sales and service,
mattress retailers and travel agencies. Angie’s List 2011 Most
Complained-About Companies
2. Internet service providers
3. Banks/Credit unions
4. Property management companies
5. Auction services
6. Boating sales and service
7. Mattress sales
8. Mobile and landline phone providers
9. Wedding professionals – bridal and tuxedo shops, planners
10. Travel agencies
