Monday, January 16, 2012

Top Consumer Complaints

For the seventh consecutive year, home warranty companies topped the worst-graded categories list compiled by Angie’s List, provider of consumer reviews on local contractors and service companies. Other repeat offenders on this year’s most complained-about list are Internet service providers, property management companies, mobile and landline phone service providers, and wedding service categories, such as bridal shops and wedding planners. Banks and credit unions are new to the most complained-about list. Claims of unauthorized fees, unsatisfactory communication from banks on their policies, and poor customer service were the prevailing theme in the poorly graded reports. Rankings are based on Angie’s List analysis of member reports submitted during the first three quarters of 2011. Also new to the most complained about list are auction services, boating sales and service, mattress retailers and travel agencies. Angie’s List 2011 Most Complained-About Companies
1. Home warranty companies
2. Internet service providers
3. Banks/Credit unions
4. Property management companies
5. Auction services
6. Boating sales and service
7. Mattress sales
8. Mobile and landline phone providers
9. Wedding professionals – bridal and tuxedo shops, planners
10. Travel agencies